The workshop grew – the software didn’t.
JobRad Loop (formerly Bravobike) operates several bicycle repair shops dedicated to repairing and refurbishing bikes for resale. Every day, large numbers of bicycles in varying conditions pass through these repair shops, each requiring its own level of attention. As the company grew, so did the demands on how these workshop processes were organized, tracked, and scaled. An internal PHP-based legacy solution had been built early on to manage operations – but over time, software modernisation became inevitable.
Together with Inspired Consulting, JobRad Loop developed Nightwing: a purpose-built repair shop management platform. The goal was to create a solution that would genuinely support on-site staff and streamline operations end-to-end – from the initial diagnosis all the way through to delivering a fully repaired bike.
Established routines, missing structure – where the legacy system fell short
Before the project began, JobRad Loop’s repair shop processes were managed through a basic, form-based legacy system. The input fields allowed staff to capture information, but there were no validations, no process logic, and no systematic guidance built in. Work got done – but not through any formally defined workflow.
The processes existed in practice, but had never been explicitly named or documented. What passed for structure had simply emerged from day-to-day habit. The aim was to take these organic routines and translate them into a platform where the key steps are clearly mapped out – giving everyone a reliable way to see what needs to happen next, and where.
Built together, from day one: Legacy migration without operational disruption
- Migration:
The legacy system migration was handled in phases – existing processes were digitally replicated in close collaboration, without disrupting ongoing operations. Old and new systems ran in parallel while new features were gradually rolled in. - Continuous improvement in practice:
The software was developed – and kept evolving – with direct input from the people using it. Small day-to-day feedback (like a scan confirmation sound) was consistently incorporated. - Knowledge transfer:
JobRad Loop built its own in-house development team, which now handles a significant share of ongoing development independently. The platform is fully maintainable long-term without external support.
A platform that works in everyday life
- Full process transparency:
Every repair shop process is clearly defined, structured, traceable, and documented – across all locations. - Less friction, day to day:
Staff work more efficiently and spend less time coordinating – the platform takes care of process orchestration. - Flexible and scalable:
New locations or process variations can be integrated without friction. Workflows can be reordered and extended as needs evolve. - High acceptance:
The solution has been well received in daily use – particularly for its straightforward interface and reliable performance..
Core features of the solution
- Structured process guidance
The platform digitally maps every relevant step in the repair shop workflow – from pre-inspection and parts planning through repair, quality assurance, and final delivery. - Role-based interfaces
Each team member gets a clean, task-appropriate interface tailored to their role – ranging from a simple confirmation button (“Bike cleaned”) to multi-step diagnostic flows. - Digital handoffs & tracking
QR codes allow bikes, work orders, and materials to be clearly identified and handed off between stations at any point in the process. - Integration with existing systems
The platform connects with other tools already in use, such as invoicing software (e.g. LexOffice) or warehouse and shipping logistics solutions.
